Privacy Policy

We take your privacy very seriously. We have designated a Data Protection Officer (DPO) to ensure adherence to data protection regulations. The DPO is available to answer any queries or issues about our Privacy Policy and supervises our compliance with data protection laws. You may contact the DPO if you have questions, want to exercise your legal rights, or need to report a potential infringement of your rights.

If you have any questions about this privacy statement, please get in touch with us:

• Verify that the personal data we have gathered about you is accurate;
• Ask how your personal information is used by us;
• Prevent your data from being used for direct marketing in the future;
• Obtain a copy of the personal data that is kept on file about you;

Please be ready to supply any supporting documentation we might reasonably need in order to update or rectify any information you have submitted. Giving us inaccurate information is against the law; thus, it is your duty to make sure we have current, correct information.

We might use your phone number and email address, among other personal information, to send you offers, promotions, and information about our goods and services unless you have opted out. Updates from our business partners, including providers of casino games, might also be included. By changing your selections in your Player Account settings or getting in touch with customer service by email or live chat, you can always choose not to receive these promotional messages.

You can get in touch with us using the following methods to have your requests fulfilled in line with this privacy policy:

• Through email
• Using the Website's Live Chat
• Sending the Data Protection Officer an email

Occasionally, emails may be redirected to spam or fail to reach the receiver because of technical difficulties. We advise using a different communication option to follow up if you do not hear back from us within ten days.

We respect your privacy and invite you to contact the Data Protection Officer if you feel that your rights have been infringed, if you require clarification on any part of this Privacy Policy, or if a deadline for submitting a data request has passed. Requesting a copy of your stored information across all related companies is another available option.

Within a month, we aim to respond to all valid requests. More time may be needed if a request is complicated or if there are several requests. In these situations, we'll keep you updated on changes and any hold-ups.

Data You Give Us: When you fill out forms on our account signup pages, via the website, or via email, we get personal information from you. This could include data provided when creating an account, signing up for our services, depositing money, betting, or withdrawing money, interacting in chat rooms, accepting bonuses or promotions, submitting due diligence paperwork (such as a source of wealth questionnaire and supporting papers), reporting an issue, or filing a complaint. Your user name, name, date of birth, address, email address, area of residence, identification number, phone number, credit card information, personal description, proof of identity, proof of address, proof of finances, and photos are some examples of the information you may submit.

Technical Data: We may also gather technical details like the IP address that was used to connect your device to the Internet, your login credentials, the version and type of your browser, the current time zone settings, the operating system, the platform, as well as data about how you interact with the website, including cookies and full Uniform Resource Locators (URLs). To learn more about the cookies we employ, please see our Cookie Notice.

Gameplay Data: Details on your gameplay activities, such as the games you've played, how long they lasted, and how you interacted with them on particular pages, may also be gathered.

Analytics Data: Furthermore, for the objectives of error troubleshooting, research, and service usage analytics, we may gather information about how you utilise our services, such as log files, application usage, user activity (such as pages viewed, clicks, time spent on pages, and other actions), timestamps, and system alerts.

Data We Get from Other Sources: If you have accounts on several platforms within our network, we might collect data from other websites run by our Group. This aggregated data is essential for statistical analysis and fulfilling our responsibilities under Responsible Gambling and Anti-Money Laundering (AML).

Data from Third Parties: In order to deliver our services, we work with third-party data processors and controllers, such as business partners, outbound call providers, SMS providers, CRM tool providers, email marketing partners, direct mail distributors, and subcontractors in technical, payment, and delivery services. In addition, we collaborate with data search providers, affiliate networks, analytics companies, credit reference agencies, and due diligence intelligence agencies. We might occasionally get data from partners, publishers, or advertisers who help us with our promotional efforts and the distribution of tailored content. In order to help us identify users across devices and browsers, third-party advertising networks may provide pseudonymous advertiser IDs. These data processors only manage private information in accordance with our written instructions and as part of the tasks required to provide you with our services.

• Personal Information: Any information that may be used to directly or indirectly identify a person is referred to as personal data. Data that has had identifying information eliminated (anonymous data) is not included in this.

The following categories apply to the personal information that is gathered and processed about you:

• Identity Information: This comprises your gender, username or other comparable identifier, date of birth, email address, and first, middle, and last names.
• Contact Information: This contains your home address, phone number, email address, and any other contact information that is accessible.
• Financial Information: This comprises information about your income and wealth, the sources of the money used for payments, and the details of your bank account, payment card, or payment account, including data obtained from any bank statements, scans of papers attesting to your income, and other similar documents gathered for KYC.
• Transaction Information: This contains information regarding wagering, withdrawals and deposits, and other specifics of the games you have played on our websites.
• Technical Information: This covers the operating system and platform, browser plug-in types and versions, browser type and version, time zone setting and location, Internet Protocol (IP) address, login information, and other technology on the devices you use to visit our website.
• Usage Information: This contains data about your use of our website, products, and services, such as online identifiers for login, encrypted passwords, login and logout times, games played, play time, collected bonuses and promotions, details on responsible gaming, limits and history, and AML classification.
• Communications & Marketing Information: This covers your communication preferences as well as how you would like to receive promotional materials from us and other parties.
• Special Categories of Personal Information: As part of our legal responsibilities, we might additionally gather specific types of personal information, like:
  • Data pertaining to safe gaming that could be categorised as medical information.
  • Files you upload may contain information about your race or ethnic background.

Details You Give Us:

• To meet our responsibilities as specified in the terms and circumstances that we and you have agreed upon. This covers offering gaming services, managing deposits and withdrawals, stopping fraud, answering questions or grievances, and taking care of associated issues.
• To reach you with marketing messages about our services, bonuses, promotions, and items from affiliated websites run by our Group or its brands with your permission.
• To display tailored advertisements on our website according to your usage data and interactions.
• To inform you when our services change.
• To fulfil responsibilities under applicable laws and regulations, including anti-money laundering laws.

Details We Gather About You:

• Overseeing our website and assisting with internal tasks, including statistical surveys, testing, data analysis, debugging, and research. Cookies are frequently used to acquire this info. Please see our Cookie Notice for more details on cookies, including how to disable them.
• Reaching you with promotional materials about the goods, services, bonuses, and promotions that the brand you registered with offers based on your reasonable interests, or, with your permission, giving details about brand partners.
• To do fraud and risk management tasks, such as giving your account a risk profile or status.
• To evaluate your online behaviour and trends in order to create a thorough customer profile that covers a number of matters, such as:
  • The business might keep a list of bonus abusers, and those on it might not be allowed to receive promotions in the future or be able to use the company's services. Analysis of different forms of fraud and fraudulent activity is part of this.
  • To ensure that your interactions with us are safe and enjoyable, we shall keep an eye on your transactions and behaviour for the sake of responsible gaming. We might give your account a Responsible Gambling score based on the data gathered and any responsible gambling surveys you answer. You can be classified as a "Problem Gambler" or at risk for gambling addiction as a result of our evaluation.
  • We may examine your personal info and compare it with data from third parties in order to prevent money laundering and terrorist financing. Based on the data we receive and gather, we may also create an Anti-Money Laundering (AML) profile and assign a risk score to your account. From an AML standpoint, we will also keep a list of all high-risk clients.

Please be aware that profiling is done to tailor your experience for advertising reasons. Although humans always make the final judgements, we are unable to provide the reasoning behind the profiling in order to prevent people from circumventing the controls necessary to safeguard our company and guarantee legal compliance.

• To make our website better and make sure that the content is displayed the way that works best for you and your device.
• To allow you to engage with our service's interactive features if you choose to do so.
• In an effort to maintain the safety and security of our website.
• To display pertinent promotions and gauge or comprehend the success of the advertising we provide to you and others.
• To offer advice and recommendations regarding our merchandise.

For a variety of reasons, we might also gather, utilise, and disseminate aggregated data, like demographic or statistical insights. Although aggregated data is derived from your personal data, it is not legally deemed personal data because it does not identify you. To find out what proportion of users are using a certain website feature, for example, we may aggregate usage data. Nevertheless, in accordance with this privacy notice, collected information will be treated as personal information if it is coupled with personal data in a way that allows for your identification.

Data We Get from Other Sources: We could combine the data we gather about you from different sources with the details that you give us. Depending on the type of data received, this combined information is used for the purposes specified in this privacy policy. Third-party suppliers for services like age verification, identification or address checks, regulators, organisations that keep central databases of problem gamblers, and providers who perform PEP (Politically Exposed Persons) and sanction searches are examples of additional sources. Additionally, we might get data derived from other websites run by our group, which would help us enhance our offerings or stop problem gamblers and bonus abusers from accessing them.

Our services may require us to share your personal information with trusted third parties in order to process it as outlined in this privacy policy. Among these third parties are:

• Group Members: Any Group member who needs access to your personal data in order to fulfil your request for services. In order to achieve the Group's legal requirements and legitimate business interests, data acquired about you may be shared with any Group member and utilised for Responsible Gaming, AML (Anti-Money Laundering) legal compliance, bonus abuse prevention, and fraud prevention.
• Group Marketing: If you have agreed to getting direct marketing for other Group websites, any member of the Group may get in touch with you with details about their goods and services.
• Workers of the Company: Your private data may be accessed by specific staff members, such as the Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers, and other pertinent personnel, in order to carry out their responsibilities and deliver the services you have requested. Confidentiality agreements bind all workers who have access to your private data to uphold its confidentiality.
• Game Providers: In order to deliver the games you play on our website, our game providers occasionally need access to particular data parameters (such as your IP address and username). For the privacy notice, please visit the website of the respective game provider.
• Payment Providers & Associated Services: The payment companies you use to send and receive money on our online platform may obtain some of your personal information. For the privacy notice, please visit the website of the appropriate payment provider.
• Marketing Partners: We may provide your contact information (email address or mailing address) to our marketing partners if you have consented to receive marketing and promotional materials. These partners are in charge of distributing advertising emails, SMS, direct mail, and sporadic phone calls.
• Governmental/Regulatory Authorities: If required or permitted by law, we may give your personal information to courts, police enforcement, governmental/regulatory bodies, or other public authorities. Although we cannot promise to do so, we may contest such demands if we feel they are excessive, ambiguous, or lack the necessary authority.
• Customer Communication Tools: We send emails and handle live chat enquiries using third-party software to help us communicate with you.
• AML & Fraud Verification Software: To fulfil our legal requirements, we may employ third-party software to carry out AML (Anti-Money Laundering) and fraud verification checks.
• Business Acquisitions: Your personal information might be sold or transferred in the case of a merger, acquisition, or change in structure within the company. Prior to any such transfer of personal data, we will send you an email to let you know.
• Selected Third Parties: In accordance with a data processing agreement that guarantees the security of your personal data, we may share the data you provide with the following third parties:
  • Legal & Professional Advisors: The information you provide may be required by attorneys, consultants, and other experts we work with to manage risks, offer counsel, or address legal issues.
  • Governmental Organisations & Regulatory Authorities: These are organisations that register problem gamblers or assist with various aspects of responsible gambling.
  • Companies, governmental organisations, or regulatory agencies that keep databases or registers with the goal of preventing crime, money laundering, or the funding of terrorism are examples of entities that prevent crimes and fraud.

By following our Privacy Policy and stringent norms of behaviour, we make sure that all third parties that handle your personal data are obligated to maintain its confidentiality and treat it legally. Data processors, or third-party service providers, are only permitted to treat your data in accordance with our instructions; they are not permitted to use it for their own objectives. Furthermore, we only divulge the information required for these providers to carry out their duties.

Your personal information may need to be transferred to nations outside of the European Union (EU), European Free Trade Association (EFTA), and European Economic Area (EEA) in order for us to provide our services and interact with service providers or data processors. Nonetheless, in accordance with the General Data Protection Regulation (GDPR), we are dedicated to safeguarding your personal information during these transfers.

These transfers could be required in order to: 

• Process your payments and wagers; 
• Offer you gaming and other supplementary services; 
• Perform required verification checks.

We apply protections like the standard contractual provisions for data protection set forth by the European Commission to provide a sufficient degree of data protection in such transfers. Additionally, we take all necessary precautions to guarantee that your personal information is treated safely and in accordance with this Privacy Policy and applicable data protection regulations.

You understand and agree to the potential of such data transfers and the related security measures by using our website and services. You are welcome to write us with any queries or worries you may have regarding these transfers.

We only keep your personal information for as long as is required to achieve the goals for which it was gathered, such as meeting reporting, accounting, or legal obligations. We take into account the goals of data processing, relevant legal and regulatory requirements, the sensitivity of the data, and the dangers of unauthorised use or disclosure when deciding on the right retention time.

You and the Casino may terminate your Player Account at any time, as specified in our Terms and Conditions. Your personal information will be kept on file for the legally mandated period after your account is closed. Only enquiries into financial records, fraud, money laundering, or other illicit actions by qualified authorities may use this data.

To ensure that no automated decision-making is used, we might also keep anonymized versions of your data for things like enhancing our marketing and content initiatives.

We must keep the personal information you provided when registering, as well as any information created while your Player Account was active, for at least five years after your last transaction or closing of the account in accordance with EU anti-money laundering laws. Data erasure requests made prior to the end of this time frame cannot be accommodated.

Under certain conditions, data protection law gives you rights as a data subject. According to the legislation, you are entitled to:

• Ask for access to your personal information: You are entitled to a free copy of the personal information we have on file about you.
• Make a request for the correction of your personal information: You have the right to ask for a correction if any of the personal information we have about you is inaccurate or lacking. To support the request you made, we might need supporting documentation and evidence, including identification or proof of address. Due to legal requirements, we may refuse such requests.
• Make a request for the removal of your personal information: If we no longer have a valid reason to process or keep your personal data, you have the right to request that it be erased. This right is not absolute, though, so if we are legally obligated to keep the data or if it is required for us to defend ourselves in court, we will not be able to fulfil your request.
• Reject the processing of your personal information: You have the right to raise an objection if we handle your data in a way that we feel violates your fundamental rights and freedoms, and it is done so in the course of our legitimate interests (or those of a third party). Sometimes, we may show that we have strong, justifiable reasons to keep processing your data, even if it means going against your rights and liberties. Contacting our Data Protection Officer (DPO) will allow you to file objections.
• Ask for the restriction of processing your personal information: In certain situations, such as (a) if you would like us to confirm the accuracy of the data, (b) if our use of the data is illegal but you do not want it to be removed, (c) if you require us to keep the data in order to set up, exercise, or defend legal claims, or (d) if you have objected to the use of your data and we need to confirm whether we have compelling legal grounds to keep using it, you might ask for a temporary suspension of processing of your personal information.
• Make a request for data portability: You can ask us to provide you access to some of the personal information we handle about you so you can move it to another controller. Only information obtained automatically that you originally gave us permission to use or that was utilised to carry out our contractual duties to you is covered by this right.
• Withdraw Your Consent: You have the right to revoke your consent at any moment if we need it to process your data. The legality of the processing done prior to your withdrawal is unaffected by your decision to withdraw your permission. We shall no longer process your data in that way after withdrawal, which could affect our capacity to offer specific services (like marketing). Through the website's account profile settings, you can revoke your consent at any moment.
• File a Complaint with a Supervisory Authority: You have the right to file a complaint with a supervisory body if you think your rights have been infringed.

We may ask for particular information to verify your identity in order to exercise your rights concerning personal data. By taking this precaution, personal information is only shared with the appropriate person.

Within a month, we aim to respond to all valid requests. However, more time can be needed if your request is complicated or if several requests are made in a short period of time. In these situations, we will keep you informed about the status of your request and let you know about any extensions.

Although we generally don't use fully automated decision-making processes to build or maintain business connections, we will let you know in accordance with the law if such techniques are used in particular circumstances.

We are dedicated to safeguarding your personal data in accordance with strict regulatory requirements and data protection laws. We use current technological measures, comply with applicable regulations, and follow best business practices while maintaining your Player Account to protect your data.

We have put strong security measures in place to guard against unauthorised access, alteration, disclosure, or abuse of your personal information. Only employees, agents, contractors, and third parties with a valid business need are permitted access to your personal information.

A special ID and password are used to secure player accounts. You can turn on two-factor authentication (2FA) for extra security, which will improve defences against unwanted access. It is your duty to protect the privacy of your login information and make sure that no one else has access to it.

We automatically gather data regarding your visit to our website, including your browser's details, your IP address, and the website that referred you. We work with our platform suppliers and partners to acquire this data, and they may also provide us with broad demographic or usage statistics on website visitors.

Cookies and other tracking technologies are used to collect this data. When you visit our websites, little files called cookies are saved on your system. While certain cookies are necessary for the Website to function, others enhance your experience and allow us to provide better services. The kinds of cookies we utilise and their functions are listed below:

• Necessary Cookies: These cookies make it possible to navigate the website and use its essential features, such as accessing member areas.
• Functional Cookies: With the help of these cookies, we may examine how you use the website and store your preferences (such as language, region, or session key) to provide you with a better tailored experience.
• Cookies for advertising: These cookies allow us to gauge how well our content marketing is working. Our partners supply them in order to monitor website traffic and advertising-driven new player signups. Except for site visit data that is directly gathered by these advertising cookies, we do not disclose your personal information (such as name or email) to connected parties. Your website visit data, however, might be connected to additional personal data that these providers have gathered from other sources. These third-party suppliers' privacy policies regulate this external data processing.

Because of the way the Casino website is structured, the cookies we utilise fall into three major categories:

• cookies that a back-end programme stores.
• cookies that a front-end application stores.
• cookies from third parties.

In order to supply their services, third-party service providers that we work with may also set cookies on this website. These services include assessing our marketing campaigns, reviewing the Website's efficacy, and tracking your activities on the Website to improve your experience.

Cookie Settings and Management

By default, the majority of web browsers are configured to allow cookies. However, by changing your browser's settings, you can choose to block or remove some or all cookies. Please be advised that removing or blocking cookies may prevent you from using some of the website's features.

The help feature in your browser's settings menu offers comprehensive guidance on how to manage cookie settings. You can go to About Cookies for more details about cookies.

Links to cookie management instructions for different browsers are provided below:

• Chrome
• Firefox
• Internet Explorer
• Safari
• Opera
• Microsoft Edge